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Metavana Mix: Social Complexity, SparkScore Simplicity

Metavana is a new-on-the-scene semantic-analysis vendor whose core science invokes a supposed universal descriptive pattern, the Maximum Information Principle. MIP, Metavana explains, describes the...

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Always mistrust sentiment accuracy claims

Sentiment analysis plays a key role in social intelligence (a generalization of social-media analytics) and in customer-experience programs, but the disparity in tool performance is wide. It’s natural...

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SAP Takes Sentiment Intelligence for a Spin via New Rapid Deployment Packaging

SAP’s rapid-deployment solution for sentiment intelligence with SAP HANA — this new product packaging is a mouthful — launched on August 1, a combination of software and services that integrates...

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Social Sentiment and Engagement Signals, at Oct 30 SF Symposium

I have released the speaker line-up for the fifth Sentiment Analysis Symposium, slated for October 30, 2012 in San Francisco. The symposium will feature speakers and panelists from leading firms...

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What Social Data Ecosystems Mean To You

It almost goes without saying, that good, clean, comprehensive social data is central for any meaningful social-media analytics initiative. Note my almost. Judging from market buzz, much of the...

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“It Goes Without Saying”: From Sentiment to Intent

When someone remarks “It goes without saying,” he’s about about to explain, possibly in detail, something the listener is supposed already to know. Similarly, a speaker “who needs no introduction” is...

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From Social Data to Business Insight

(I wrote this article as a contributed guest piece for DataSift’s blog. DataSift didn’t pay me to write it, but they did sponsor my October 30, 2012 Sentiment Analysis Symposium.) Given: Your social...

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Market Research + Sentiment Analysis = New Insight

Text analytics and sentiment analysis provide valuable tools for next-generation market research. Our aim is to enhance the insight-discovery process, by automating analysis of free-text survey...

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Q&A: Social Data and Gnip

Denver Post reporter Andy Vuong recently interviewed me for an article on social-media data provider Gnip, a Boulder, Colorado company. His article, Tweets and Facebook updates are valuable to more...

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Social Sentiment Takes Center Stage at the May 8, 2013 Sentiment Analysis...

You read it here second (because the press release is already out) – We’ve announced the program for the May 8, 2013 Sentiment Analysis Symposium in New York — a program that will feature...

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Text Analytics in 2013

In last year’s Text Analytics in 2012, I invited you to check with me again in a year to see how 2012 panned out. Thirteen months later, I can tell you now, that 2012 was a good year, for text...

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All About Natural Language Processing

Natural Language Processing is the machine handling of written and spoken human communications. Methods draw on linguistics and statistics, coupled with machine learning, to model language in the...

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The Rise and Stall of Social Media Listening

“Listen First!” is sound advice, a social-media (and enterprise feedback) analogue of “look before you leap.” It’s advice, however, that doesn’t address what comes next. Say you’ve put a listening...

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Big Data Analytics: Facts and Feelings

Old-school BI and analytics are about crunching numbers, and only about numbers. The old school produces indicator values, abstracted away from context, nonetheless applied to justify context-sensitive...

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Google Really Sucks At Speech Transcription (“uterus publication i saw a...

I was just now checking out a video recording that Lenny Murphy, founding partner at Gen2 Advisors and the GreenBook blog‘s head honcho (that is, I don’t know what his title there is) made of a chat he...

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Clarabridge 6.0 and the Intelligent Customer Experience Journey

Clarabridge launched in early 2006 as a text mining platform, providing “smart solutions to complex business problems… backed by reliable analytics.” The company’s promise was to “unlock the full power...

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Reminder: Sentiment Analysis Symposium, May 7-8 in New York

A reminder – The Sentiment Analysis Symposium takes place next week, May 7-8 2013, in New York. This is a business-focused conference with strong academic/research, practitioner, and industry...

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Augie Ray on Informed Customer Experience

Positive customer experience is a key contributor to satisfaction, loyalty, advocacy, and, ultimately, profitability, which makes customer experience management (CEM) — the application of practical and...

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Think Mid Data, and Triangulate: Tom H.C. Anderson on Next Generation...

I’m always happy to have occasion to talk, about the meeting ground of business and analytical technologies, with Tom Anderson, a pioneer in defining and promoting Next Generation Market Research...

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IBM #CXO Tweetchat: Sentiment Analysis and the Customer Experience

Good content is both timely and lasting, correct? I hope that my responses, in a May 16, 2013 IBM #CXO tweetchat, were both. Decide for yourself; I’m posting below my conversation-starter responses to...

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